Privacy Policy

1. Information We Collect

We collect information necessary to operate and support your communication and reception system. This may include:

• Business name, address, hours, services, and contact details
• Name, email address, and phone number of the account holder
• Caller information such as phone numbers and call timestamps
• Message content, appointment details, and follow-up data
• Billing and payment information (processed securely via Stripe)
• Website content and assets if you choose our website services

We may also collect non-identifying technical data such as IP address, browser type, and device information for security, analytics, and service improvement purposes.

2. How We Use Your Information

We use collected information solely to operate and improve the Services. This includes:

• Answering and routing inbound calls and inquiries
• Capturing leads and booking appointments
• Sending confirmations and follow-up messages (where enabled)
• Providing reporting, logs, and service analytics
• Managing subscriptions, billing, and customer support
• Maintaining system reliability, security, and compliance

3. Communications and Call Data

As part of providing receptionist services, calls, messages, or appointment interactions may be processed and logged. Call data may include timestamps, caller numbers, and conversation content needed to deliver the service and provide records to the client.

You are responsible for ensuring your use of the Services complies with applicable call-recording, consent, and communication laws in your jurisdiction.

4. Third-Party Integrations

Our Services may integrate with trusted third-party providers (such as telephony, messaging, scheduling, analytics, or hosting platforms) to deliver functionality. These providers process data only as necessary to perform their services and are subject to their own privacy and security practices.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Access to systems is limited to authorized personnel and trusted providers.

While we take security seriously, no system can guarantee absolute protection. You acknowledge and accept this inherent risk.

6. Data Retention

We retain information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, or enforce our agreements. Upon cancellation, non-essential data is deleted within a reasonable retention period unless otherwise required by law.

7. Sharing and Disclosure

We do not sell, rent, or trade personal or business data. Information may be shared only with:

• Service providers required to operate the platform
• Payment processors for billing purposes
• Legal authorities when required by law

8. Cookies and Analytics

Our website may use cookies and analytics tools to understand usage patterns and improve performance. You can control cookie settings through your browser, though some features may not function properly if disabled.

9. Your Privacy Rights

Depending on your location, you may have the right to access, update, or request deletion of your information.

Requests can be made by contacting vero.booost@gmail.com.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at vero.booost@gmail.com.